Shipping & Delivery Policy

Order Processing

• Orders are typically processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays may be processed on the next working day.
• Once your order is shipped, you will receive tracking details via email or SMS.

Shipping Timeline

Estimated delivery timelines may vary depending on your location:

• Metro Cities: 3–5 business days
• Other Locations: 5–8 business days

Please note that delivery timelines are estimates and may occasionally be affected by:

• Weather conditions
• Courier delays
• Public holidays
• Unexpected logistical issues

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

We may also offer free shipping on selected orders, promotions, or minimum purchase values.

Order Tracking

Once your order has been dispatched, tracking details will be shared with you so you can monitor your shipment in real time.

Delivery Attempts

Our courier partners will attempt delivery multiple times. If the delivery remains unsuccessful due to incorrect address, unavailability, or failed contact attempts, the shipment may be returned to us.

Please ensure your shipping details and contact information are accurate during checkout.

Damaged or Incorrect Orders

If you receive:

• A damaged product
• A defective item
• An incorrect order

Please contact us within 24 hours of delivery at:

📧 info@urbanverge.in

Include:

• Your Order ID
• Product images
• Brief description of the issue

Our team will assist you with the return and resolution process.

Return Pickup

For approved return requests, UrbanVerge will arrange a pickup from your location.

You do not need to courier the product yourself. Simply hand over the shipment to the delivery partner when pickup is scheduled.

Delayed Deliveries

While we strive to ensure timely deliveries, UrbanVerge is not liable for delays caused by:

• Courier partner disruptions
• Natural events
• Government restrictions
• Unforeseen logistical issues

We appreciate your patience and understanding in such situations.

Contact Us

For shipping or delivery-related support, contact us at:

📧 info@urbanverge.in

Website:
UrbanVerge